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Frequently Asked Questions

You can read all our FAQs by scrolling downward or use the links below to quickly jump your screen to the answer you are looking for:

How long does it take for me to get my order?
Do you sell and ship outside of the USA?
What payment methods do you accept?
What shipping options are available?
What is included on the prices listed on the website?
What happens if you change your prices?
What is your return policy?
What is your privacy policy?

 
Question: How long does it take for me to get my order?
Answer:

Typically, customers receive their orders within 7-10 business days.

The estimated shipment date on your order is based on payment processing time, warehouse processing time and UPS delivery time. Order processing will not begin until we receive all the information we need from you (name, mailing address etc.) and full payment for your order.

Orders placed on the weekend or on a holiday will begin payment processing the next business day. Business days are Monday through Friday, excluding federal holidays.

 
Question: Do you sell and ship outside of the USA?
Answer:

No. Bright Ideas Manufacturing Inc. will only sell and ship products within the continental United States, Alaska, and Hawaii. No shipments will be made outside the United States. *Alaska and Hawaii orders will be charged additional shipping and do not qualify for free shipping.

If you are interested in buying a Bumbo Baby Sitter but do not live in the United States, there are official distributors across the world.

If you are in Canada, we recommend you contact Hip Mommies & Phat Babies or Bumbo Canada to find a retailer in your city or province.

If you live outside of North America then visit the head office of Bumbo Baby Sitter in South Africa as they list retailers in all the countries currently distributing the Bumbo Seat.

 
Question: What payment methods do you accept?
Answer:

Credit Card
You may pay for your order by major credit card through our website. At the time your order is placed your credit card will be billed for the total order amount (which includes the price(s) of the product(s) and shipping charges). Bright Ideas Manufacturing Inc. accepts Visa, MasterCard, American Express and Discovery. We are unable to accept credit cards issued by banks outside of the United States.

PayPal
You may pay for your order by PayPal through our website. You do not require an account with PayPal in order to pay for your order. At the time your order is placed your credit card will be billed for the total order amount (which includes the price(s) of the product(s) and shipping charges)

Certified Check
Bright Ideas Manufacturing Inc. will accept a certified check as valid form of payment. Personal or business checks are not accepted. The certified check must be payable to Bright Ideas Manufacturing Inc. for the total order amount (which includes the price(s) of the product(s) and shipping charges) and include your order number or a copy of your order invoice. Please mail your payment to:

Bright Ideas Manufacturing Inc.
4301B New Brunswick Ave
South Plainfield
NJ 07080
USA

Bright Ideas Manufacturing Inc. must receive your payment within 10 business days or your order will be cancelled. Please allow 2 business days for order processing after Bright Ideas Manufacturing Inc. receives your payment.

 
Question: What shipping options are available?
Answer:

Bright Ideas Manufacturing Inc. offers shipping through UPS. The cost of shipping varies depending on the product (please refer to product pages for costs).

Products shipped via standard ground service are normally delivered within five business days after shipment. Bright Ideas Manufacturing Inc. is at the liberty of the UPS' schedule and we do apologize if there are delays on their behalf but Bright Ideas Manufacturing Inc. cannot be held responsible for delays in delivery once we have released the parcel to UPS.

A signature is required for delivery.

Occasionally packages are returned to us as undeliverable. UPS usually attempts to deliver the package multiple times but typically after three delivery attempts, the package will be returned to us. When UPS returns an undeliverable package to us, you will be responsible to pay for the additional shipping charges to reship the product(s). If you decide to not purchase the product(s), Bright Ideas Manufacturing Inc. will only refund you for the product(s) not the shipping charges already incurred by Bright Ideas Manufacturing Inc.

Shipping prices on website are for continental USA (Alaska and Hawaii orders will be charged additional shipping and do not qualify for free shipping).

 
Question: What is included on the prices listed on the website?
Answer:

The prices listed on the website do not include shipping charges that will be added when processing your order online. Please refer to our shipping charges per item outlined on our website.

 
Question: What happens if you change your prices?
Answer: Bright Ideas Manufacturing Inc. attempts to offer you competitive prices on the products available to purchase on our website. Bright Ideas Manufacturing Inc. reserves the right to change prices for products displayed on our website at any time. Should Bright Ideas Manufacturing Inc. reduce its price on any shipped product within 10 business days of your order, you may contact Bright Ideas Manufacturing Inc. at 1-732-968-4346 to request a refund or credit of the difference between the price you were charged and the current selling price. To receive the refund or credit you must contact Bright Ideas Manufacturing Inc. within 10 business days of shipment.
 
Question:

What is your return policy?

Answer:

If you are not satisfied with your purchase from Bright Ideas Manufacturing Inc. then please call 1-732-968-4346 for a Return Request Confirmation Number within 30 calendar days of the receipt of the product(s). The product(s) must be returned to the Bright Ideas Manufacturing Inc. within 10 business of our representative issuing you a Return Request Confirmation Number. All product(s) must be packed in the original, unmarked packaging including any manuals or documentation that was shipped with the product(s).

In order to receive a product refund, your returned parcel must include a your original invoice number and/or a copy of your order invoice and our Return Request Confirmation Number assigned to you by a Bright Ideas Manufacturing Inc. representative when you called to notify us of your intent to return product(s).

Bright Ideas Manufacturing Inc. does not refund your return shipping costs.

Bright Ideas Manufacturing Inc. recommends that you: use a shipping method that offers shipment tracking for all returns and that you ensure your package for safe return to Bright Ideas Manufacturing Inc. and that you declare the full amount of the products in the shipment incase the shipment is lost or damaged in transit. You assume all risk of loss or damage during transit when you return your product(s) to us. If you do not use a shipping method which offers tracking and/or allows you to insure or declare the full value then you are responsible for any loss or damage to the product during shipping.

 
Question:

What is your privacy policy?

Answer:

Our privacy policy was last updated on May 8, 2006.

1. ACKNOWLEDGEMENT AND ACCEPTANCE OF TERMS

Bright Ideas Manufacturing Inc. is committed to protecting your privacy. This Privacy Statement sets forth our current privacy practices with regard to the information we collect when you or your computer interact with our website. By accessing www.brightideasusa.net, you acknowledge and fully understand Bright Ideas Manufacturing Inc.’s Privacy Statement and freely consent to the information collection and use practices described in this Website Privacy Statement.

2. PARTICIPATING MERCHANT POLICIES

Related services and offerings with links from this website, including vendor sites, have their own privacy statements that can be viewed by clicking on the corresponding links within each respective website. Online merchants and others who participate in Bright Ideas Manufacturing Inc. services are encouraged to participate in industry privacy initiatives and to take a responsible attitude towards consumer privacy. However, since we do not have direct control over the policies or practices of participating merchants and other third parties, we are not responsible for the privacy practices or contents of those sites. We recommend and encourage that you always review the privacy policies of merchants and other third parties before you provide any personal information or complete any transaction with such parties.

3. INFORMATION WE COLLECT AND HOW WE USE IT

Bright Ideas Manufacturing Inc. collects certain information from and about its users three ways: directly from our Web Server logs, the user, and with Cookies.
a. Web Server Logs.
When you visit our Website, we may track information to administer the site and analyze its usage. Examples of information we may track include:
• Your Internet protocol address.
• The kind of browser or computer you use.
• Number of links you click within the site.
• State or country from which you accessed the site.
• Date and time of your visit.
• Name of your Internet service provider.
• Web page you linked to our site from.
• Pages you viewed on the site.

b. Use of Cookies

Bright Ideas Manufacturing Inc. may use cookies to personalize or enhance your user experience. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web Server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize a web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. Hence, this simplifies the process of delivering relevant content and eases site navigation by providing and saving your preferences and login information as well as providing personalized functionality..

Bright Ideas Manufacturing Inc. reserves the right to share aggregated site statistics with partner companies, but does not allow other companies to place cookies on our website unless there is a temporary, overriding customer value (such as merging into www.brightideasusa.net a site that relies on third-party cookies).

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you reject cookies by changing your browser settings then be aware that this may disable some of the functionality on our Website.

c. Personal Information Users

Visitors to our website can register to purchase services. When you register, we will request some personal information such as name, address, email, telephone number or facsimile number, account number and other relevant information. If you are purchasing a service, we will request financial information. Any financial information we collect is used only to bill you for the services you purchased. If you purchase by credit card, this information may be forwarded to your credit card provider. For other types of registrations, we will ask for the relevant information. You may also be asked to disclose personal information to us so that we can provide assistance and information to you. For example, such data may be warranted in order to provide online technical support and troubleshooting.

We will not disclose personally identifiable information we collect from you to third parties without your permission except to the extent necessary including:

• To fulfill your service requests for services.
• To protect ourselves from liability,
• To respond to legal process or comply with law, or
• In connection with a merger, acquisition, or liquidation of the company.

4. USE OF WEB BEACONS OR GIF FILES

www.brightideasusa.net web pages may contain electronic images known as Web beacons – sometimes also called single-pixel gifs – that allow Bright Ideas Manufacturing Inc. to count users who have visited those pages and to deliver co-branded services. Bright Ideas Manufacturing Inc. may include Web beacons in promotional e-mail messages or newsletters in order to determine whether messages have been opened and acted upon.

Some of these Web beacons may be placed by third party service providers to help determine the effectiveness of our advertising campaigns or email communications. These Web beacons may be used by these service providers to place a persistent cookie on your computer. This allows the service provider to recognize your computer each time you visit certain pages or emails and compile anonymous information in relation to those page views, which in turn enables us and our service providers to learn which advertisements and emails bring you to our website and how you use the site. Bright Ideas Manufacturing Inc. prohibits Web beacons from being used to collect or access your personal information.

5. ACCESSING WEB ACCOUNT INFORMATION

We will provide you with the means to ensure that personally identifiable information in your web account file is correct and current. You may review this information by contacting us by sending an email to our support attendant – info@brightideasusa.net

8. CHANGES TO THIS STATEMENT

Bright Ideas Manufacturing Inc. has the discretion to occasionally update this privacy statement. When we do, we will also revise the “updated” date at the top of this Privacy page. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the service constitutes your agreement to this privacy statement and any updates.

7. CONTACTING US

If you have questions regarding our Privacy Statement, its implementation, failure to adhere to this Privacy Statement and/or our general practices, please contact us at info@brightideasusa.net or send your comments to :

Bright Ideas Manufacturing Inc.
4301B New Brunswick Ave
South Plainfield
NJ 07080
USA

Bright Ideas Manufacturing Inc. will use commercially reasonable efforts to promptly respond and resolve any problem or question.